Terms of service

Maison Arôma – Terms of Service

Last updated: 16 January 2026

These Terms of Service ("Terms") govern your use of the Maison Arôma website, online store, and services. By accessing or purchasing from Maison Arôma, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Business Information

  • Business Name: Maison Arôma

  • Email: maisonaromaza@gmail.com

  • Physical Address: 3a Howe Street, Observatory, Western Cape, South Africa, 7925

2. Use of Our Services

By using our website or placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent/guardian.

  • You will provide accurate and complete information when making a purchase.

  • You will not use our services for unlawful or fraudulent purposes.

3. Products and Availability

  • All products are subject to availability.

  • We reserve the right to limit quantities or discontinue products at any time without notice.

  • Product images are for illustrative purposes and may differ slightly from the actual product.

4. Pricing and Payments

  • All prices are listed in South African Rand (ZAR) unless otherwise stated.

  • Prices may change without prior notice.

  • Payments must be made in full before orders are processed and dispatched.

  • We use secure payment gateways to process transactions.

5. Orders and Order Acceptance

  • Once an order is placed, you will receive a confirmation message or email.

  • Maison Arôma reserves the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or incorrect pricing.

6. Shipping and Delivery

  • Delivery times are estimates and may vary due to external factors.

  • Maison Arôma is not responsible for delays caused by courier services.

  • Customers are responsible for providing the correct delivery address.

7. Returns and Refunds

  • Due to hygiene and safety reasons, opened or used fragrances cannot be returned.

  • If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

  • Approved refunds or replacements will be handled on a case-by-case basis.

8. Intellectual Property

All content on our website and platforms, including logos, product names, text, images, and designs, are the property of Maison Arôma and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

Maison Arôma shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Use of our products is at the customer’s discretion.

10. Privacy

We respect your privacy and are committed to protecting your personal information. Customer data will only be used for order processing and communication and will not be sold to third parties.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon being posted.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at:

📧 Email: maisonaromaza@gmail.com
📍 Address: 3a Howe Street, Observatory, Western Cape, South Africa, 7925