Maison Arôma – Shipping Policy

Last updated: 16 January 2026

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Maison Arôma.

Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Areas

• We currently offer delivery within South Africa only.

• Nationwide shipping is available through trusted courier partners.

Delivery Timeframes

• Major cities: 2–3 weeks after dispatch.

• Outlying areas: 2–4 weeks after dispatch.

Please note that delivery times are estimates and may be affected by factors outside our control, including courier delays, weather conditions, or peak seasons.

Shipping Fees

• Delivery fees are calculated at checkout based on your location.

• Maison Arôma may offer free or discounted shipping during promotions.

Address Accuracy

• Customers are responsible for providing correct and complete delivery details.

• Maison Arôma will not be responsible for delays, failed deliveries, or lost parcels caused by incorrect address information.

Tracking Your Order

• Once your order has been dispatched, tracking details will be shared where available so you can monitor your delivery.

Delays, Lost or Damaged Parcels

• If your parcel is delayed, lost, or arrives damaged, please contact us as soon as possible.

• We will work with the courier to resolve the issue and support you where we can.

• While we aim to assist fully, Maison Arôma cannot be held responsible for courier delays beyond our control.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

📧 Email: maisonaromaza@gmail.com
📍 Address: 3a Howe Street, Observatory, Western Cape, South Africa, 7925